​To ensure fair access to appointments and to allow proper preparation for each client, the following booking and attendance policies apply to all qualitative mask fit testing appointments.

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​Deposit Policy

• Deposits are non-refundable, except in the event that we cancel or reschedule your appointment.

• If we cancel or change your appointment time, your deposit will be fully refunded or applied to a rescheduled appointment, at your choice.
  
  Rescheduling Policy

• Appointments may be rescheduled up to 48 hours before the scheduled start time using the online booking system.

• Rescheduling requests made within 48 hours of the appointment time are not eligible for deposit transfer.
  
  No-Show Policy

• Failure to attend a scheduled appointment without notice will result in forfeiture of the deposit.

• Clients who do not attend their appointment will be required to make a new booking and submit a new deposit.
  
  Late Arrival Policy

• A 15-minute grace period is provided.

• Clients arriving more than 15 minutes after their scheduled appointment time:

• May be charged an additional $20 late fee if the fit test can still be completed within the remaining appointment time, or

• May be required to rebook if the schedule does not allow sufficient time to safely complete the test.

• Service is not guaranteed for arrivals beyond the grace period.
  
  General Terms

• These policies apply to all individual and group bookings.

• Booking an appointment constitutes acceptance of this policy.

• These measures help ensure appointment availability, safety, and respect for scheduled time.