Privacy Policy

Last updated: August 12, 2026

Forest City First Aid Inc. (“FCFA,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information entrusted to us.

Information We Collect

We may collect your name, email address, phone number, mailing address, company name, city, course registration and certification information, quote-request details, service requirements, and other information you voluntarily provide through our website, booking systems, Google lead forms, email, telephone, or in person.

Our website and connected services may also collect technical information such as your IP address, browser, device, website activity, and advertising interactions through cookies and similar technologies.

How We Use Information

We use personal information to:

• Respond to questions and quote requests

• Schedule and provide training and business services

• Provide first aid kit and AED servicing

• Process registrations, payments, and certification records

• Provide customer service and important service communications

• Measure and improve our website and advertising

• Send promotional messages where consent has been provided

• Meet legal, regulatory, safety, and recordkeeping obligations

Sharing of Information

We may share information with service providers that support our website, advertising, communications, bookings, payments, accounting, and business operations. These may include Wix, Google, Meta, payment processors, and email or booking providers.

Course and certification information may be shared with the Lifesaving Society or another applicable certifying organization when required to issue certification and maintain training records.

Some service providers may process information outside Canada, where it may be subject to the laws of that jurisdiction. We do not sell or rent personal information.

Cookies and Advertising

Our website may use cookies and tools such as Google Analytics, Google Ads, and Meta Pixel to understand website use, measure advertising results, and improve our services. You can manage cookies through your browser or the cookie options provided on our website.

Retention and Protection

We retain personal information only as long as reasonably required for the purposes described above or to meet legal and administrative requirements. We use reasonable safeguards appropriate to the sensitivity of the information.

Your Choices and Rights

You may request access to, correction of, or deletion of your personal information. You may also withdraw consent to optional uses such as promotional communications, subject to legal or contractual restrictions.

Contact Us

For privacy questions or requests, contact:

Forest City First Aid Inc.
info@forestcityfirstaid.com
1490 Richmond Street, Units 106–107
London, Ontario N6G 2M3

We may update this policy periodically. Changes will be posted on this page with the revised date.